Shipping policy
Shipping Policy
At Marble Jar, every order is prepared with care so your gift arrives beautifully, safely and as fresh as possible. Please read our shipping policy before placing your order.
Dispatch Days
Marble Jar currently dispatches orders on selected dispatch days, usually Tuesday and Friday, unless stated otherwise on the product page or at checkout.
Dispatch days may vary during busy periods, seasonal launches, public holidays, supplier schedules or limited-edition product drops.
Estimated Delivery
Estimated delivery dates are provided as guidance only and are not guaranteed.
Delivery times may vary due to courier availability, seasonal demand, weather, public holidays, production schedules or circumstances outside Marble Jar’s control.
Where possible, tracking information will be provided once your order has been dispatched.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check the delivery name, postcode, house number, flat number, business name and mobile number carefully before placing your order.
Marble Jar is not responsible for delayed, failed or lost deliveries caused by incorrect, incomplete or unclear delivery details provided by the customer.
Gift Orders
If your order is being sent as a gift, please ensure the recipient will be available to receive the delivery.
For food, confectionery and perishable products, we strongly recommend sending gifts to an address where someone is likely to be present, such as a home, workplace or reception address.
Marble Jar cannot guarantee successful delivery where the recipient is unavailable, refuses the parcel, provides restricted access, or fails to collect the order from the courier in time.
Missed Deliveries
If a delivery is missed, refused, delayed due to customer error, or not collected from the courier, Marble Jar may not be able to offer a refund or replacement for perishable items.
Redelivery, replacement or re-baking may incur an additional charge where the issue was caused by incorrect delivery details, missed delivery, refusal, restricted access or recipient unavailability.
Perishable Products
Many Marble Jar products are food, confectionery or perishable items. Once dispatched, they should be received, stored and consumed according to the product guidance provided.
Marble Jar is not responsible for deterioration, reduced freshness or product issues caused by missed delivery, delayed collection, incorrect storage, customer error or failure to follow the storage guidance.
Bake at Home Products
Bake at Home products, dry mixes, toppings, inclusions and flavour sachets should be stored, prepared and used according to the instructions provided on the product page, packaging or enclosed information.
Marble Jar is not responsible for product issues caused by incorrect storage, incorrect preparation, overbaking, underbaking, ingredient substitutions or failure to follow the guidance provided.
Damaged, Incorrect or Missing Orders
If your order arrives damaged, incorrect or not as described, please contact Marble Jar as soon as possible through our Contact page.
Please include:
- Your order number
- Clear photographs of the product
- Clear photographs of the outer packaging
- Clear photographs of the delivery label
- A short explanation of the issue
We will review the information provided and, where appropriate, may offer a replacement, refund or store credit.
Please do not dispose of the product or packaging until we have reviewed your request, as photographs may be required to support any courier or product claim.
Delivery Delays
We will do our best to dispatch orders on time, but Marble Jar cannot be held responsible for delays caused by couriers, weather, seasonal demand, public holidays, traffic disruption, strikes, incorrect delivery details or circumstances outside our control.
If your order is delayed after dispatch, please follow the tracking information provided by the courier where available.
Shipping Charges
Shipping charges are calculated at checkout and may vary depending on order value, delivery method, location, product type or promotion.
Free shipping offers may be introduced, changed or withdrawn at any time and may not apply to all products, delivery areas or promotional orders.
Delivery Areas
Marble Jar currently delivers to selected UK addresses. Some delivery areas may be unavailable, restricted or subject to longer delivery times depending on courier coverage and product type.
We reserve the right to refuse or cancel an order if we are unable to deliver to the address provided.
Contact
Questions about shipping, delivery or an existing order can be submitted through our Contact page.