Terms of service

Terms of Service

Welcome to Marble Jar. By using this website, browsing our products or placing an order, you agree to the terms below. Please read them carefully before purchasing.

1. The Service

Marble Jar provides an online shopping experience for luxury brownies, blondies, confectionery gifts, Bake at Home products and seasonal treats. We may update, change or withdraw parts of the website, products or services at any time.

2. Products & Approved Supply Chain

Marble Jar offers a curated range of products. Some items are prepared by Marble Jar, while others are produced or sourced through Marble Jar’s approved supply chain.

Product ingredients, allergens, appearance, decoration, packaging, weight and availability may vary slightly depending on product type, batch, seasonal ingredients and availability. Product images are for presentation purposes only and the final product received may vary slightly.

3. Allergens & Ingredients

Customers are responsible for checking product descriptions, allergen information and storage guidance before ordering.

Our products may contain or come into contact with wheat/gluten, eggs, milk, soya, peanuts and nuts, including but not limited to hazelnuts, pistachios and almonds. Some products may also contain traces of other allergens due to shared preparation, production, handling or packing environments.

This also applies to Bake at Home products, dry mixes, toppings, inclusions, flavour sachets and any other components supplied as part of a Marble Jar product or kit.

If you have a serious allergy, intolerance or dietary requirement, please contact Marble Jar before placing an order so we can confirm the latest product information available for the specific item.

Marble Jar cannot guarantee that any product is completely free from traces of allergens unless this has been specifically confirmed in writing for that product.

4. Orders & Payments

All orders are subject to acceptance, availability and successful payment. Prices are shown in GBP and may change without notice.

Marble Jar reserves the right to refuse, cancel or amend an order where a product is unavailable, incorrectly priced, affected by production limits, affected by delivery restrictions, or where we are unable to fulfil the order safely or appropriately.

5. Delivery & Collection

Delivery dates are estimates only and are not guaranteed. Delivery times may vary due to courier availability, seasonal demand, weather, public holidays, production schedules or circumstances outside Marble Jar’s control.

Customers must provide correct delivery details at checkout. Where an order is being sent as a gift, the customer is responsible for ensuring the recipient is available to receive the order.

If a parcel cannot be delivered due to incorrect details, missed delivery, refusal, failure to collect, restricted access or recipient unavailability, Marble Jar may not be able to offer a refund or replacement for perishable items.

6. Returns, Refunds & Cancellations

Due to the nature of food, confectionery and perishable products, we are unable to accept returns where an item has been opened, handled, consumed, incorrectly stored, prepared incorrectly, or where the customer has changed their mind after dispatch.

If your order arrives damaged, incorrect or not as described, please contact Marble Jar as soon as possible with your order number and clear photographs of the product, packaging and delivery label. We will review the issue and, where appropriate, may offer a replacement, refund or store credit.

7. Storage & Bake at Home Products

Food, confectionery and Bake at Home products should be stored, prepared and consumed according to the storage, shelf-life and preparation guidance provided on the product page, packaging or enclosed information.

Marble Jar is not responsible for product issues caused by incorrect storage, delayed receipt, incorrect preparation, overbaking, underbaking or failure to follow the guidance provided.

8. Discounts & Promotions

Discounts, rewards, promotional codes and offers may be changed, paused or withdrawn at any time. Discounts may not apply to delivery charges unless clearly stated.

9. Intellectual Property

All website content, branding, images, product names, descriptions, graphics and designs belong to Marble Jar or licensed parties. You may not copy, reuse, reproduce or modify any content without prior written permission.

10. External Links & Third-Party Tools

This website may include links, tools, apps or services provided by third parties, including Shopify and payment providers. Marble Jar is not responsible for third-party websites, tools, content or services.

11. Privacy

Personal information is handled in accordance with our Privacy Policy. By using this website, you acknowledge that certain information may be processed by Shopify, payment providers and other service providers required to operate the website and fulfil orders.

12. Website Changes

Marble Jar may update, change, correct or remove website content, product information, prices, offers or availability at any time without notice.

13. Limitation of Liability

To the fullest extent permitted by law, Marble Jar is not liable for indirect losses, loss of profit, loss of opportunity, delivery delays, website interruptions, customer error, third-party service issues or product issues caused by incorrect storage, handling or preparation.

Nothing in these terms limits any rights you may have under applicable consumer law.

14. Governing Law

These Terms of Service are governed by the laws of England and Wales.

15. Contact

Marble Jar Limited

United Kingdom

Questions about orders, products or these terms can be submitted through our Contact page.